Responsible Gambling Policy

Scope and Purpose

Spinanga provides online gambling services. This Responsible Gambling Policy describes Spinanga's commitments to safe participation, the rights of customers, and the controls applied to mitigate gambling-related harm.

Definitions

• Gambling services means Spinanga's online games, betting markets, and related features available to customers.
• Customer means an individual who uses Spinanga's gambling services and holds a Spinanga account.
• Self-exclusion means a formal request by a customer to be barred from access to Spinanga's services for a defined period or indefinitely.
• Cooling-off means a temporary pause on activity by a customer for a defined period while retaining the right to re-enter after the period ends.
• Limit means a configured restriction on deposits, time spent on the platform, or net losses as set by the customer or by Spinanga for protection purposes.
• Proof of age means documents or data used to verify that a customer meets the minimum legal gambling age.
• Minimum legal gambling age means the age legally required to participate in gambling activities in a given jurisdiction, which Spinanga will verify where required.

Risk Awareness and Self-Assessment

Spinanga provides a self-assessment tool to help customers assess potential risk factors for problem gambling. Indicators may include the following observations:

• You spend more time gambling than you intend.
• Your gambling affects home life, work, or relationships.
• You borrow money or use other means to continue gambling.
• You attempt to recoup losses by gambling more or more frequently.
• You lie to hide gambling activity or losses.
• You have difficulty stopping or cutting back despite negative consequences.
• You gamble to escape financial or emotional distress.
• You have experienced declines in financial stability or social functioning due to gambling.

If most responses indicate risk, Spinanga recommends reducing engagement, gambling only for leisure, and considering support resources.

Responsible Gambling Measures

Spinanga implements formal controls designed to promote responsible gambling and minimize harm. These include:

• Personal limits: customers may set deposit limits, loss limits, and time limits, which are configurable on the account settings page.
• Reality checks: automated reminders after defined periods of play or spend to help maintain awareness of time and expenditures.
• Self-exclusion and cooling-off options: customers may exclude themselves or take a cooling-off period per the procedures described below.
• Age verification: Spinanga will perform age verification for new and existing customers where required by law and may suspend access until proof of age is provided.
• Promotional controls: upon self-exclusion or cooling-off, marketing communications are suspended for the affected customer.

Time and Money Controls

Customers may establish time, deposit, and loss limits as described. When a limit is reached:

• The platform will display a clear reminder and may pause gambling access until the customer reduces activity or confirms to proceed within set boundaries.
• Limits may be increased or decreased by the customer at any time via account settings, subject to verification where required.
• During a self-exclusion or cooling-off period, access to Spinanga's services is restricted and deposits are blocked.

Age Verification and Underage Gambling

Spinanga prohibits participation by individuals under the minimum legal gambling age. The company will verify age data for new and existing customers as required by law and may suspend accounts or withhold funds until satisfactory proof of age is provided. The legal gambling age varies by jurisdiction; customers should research applicable requirements before participating. Spinanga will handle age data confidentially in accordance with applicable privacy laws.

Self-Exclusion, Cooling-Off, and Blocking Features

Self-exclusion can be initiated by the customer or on the customer's behalf by a support agent in accordance with policy. Available durations typically include 1, 3, 6, or 12 months or longer, depending on jurisdiction and circumstances. During exclusion, access to Spinanga's services is blocked, accounts are closed to further gambling activity, and deposits are halted. After the expiry of a self-exclusion period, re-entry requires re-validation of identity and age. A cooling-off period may be requested for a defined interval (for example, a minimum of seven days) to pause activity while retaining the option to re-engage after the period ends.

Help and Support Resources

Spinanga provides information and referral to appropriate support services for customers who may be experiencing gambling-related problems. The following avenues are available:

• On-site customer support: available via the platform's help channels 24 hours per day, 7 days per week.
• Counseling and treatment referrals: confidential referrals to licensed professionals and treatment programs where available in the customer's jurisdiction.
• Self-assessment guidance: access to the online self-assessment tool and recommendations based on results.
• Promotional communication controls: customers may request no further promotional materials while they participate in self-exclusion or cooling-off.

Data Privacy and Communications

Spinanga collects and processes information to operate responsibly and comply with applicable laws. Data collected for age verification, limits, and financial transactions is used to monitor responsible gambling indicators and to enforce policy provisions. Customers have the right to access, rectify, or delete personal data in accordance with applicable privacy laws, and may opt out of non-essential marketing communications. Spinanga will notify customers of policy updates and material changes in a timely manner.

Compliance, Monitoring, and Enforcement

Spinanga is committed to lawful operation and regulatory compliance. Violations of this policy may result in sanctions, including account restrictions, temporary suspension, or permanent closure, and the denial of winnings or deposits where permitted by law. Spinanga conducts periodic reviews of this policy and its controls, and will implement changes as required to remain compliant.

Review and Updates

This policy is reviewed at least annually, or more often where required by law or regulatory guidance. Customers will be notified of material changes in a timely manner.

Contact and Feedback

For questions or concerns about Spinanga's Responsible Gambling Policy, customers may contact Spinanga support through the platform's help channels. Support is available in multiple languages where available, with response times published on the Help page.