Self-exclusion

Self-Exclusion Overview

Spinanga provides a formal self-exclusion framework to support responsible gambling. This Self-Exclusion Policy governs how you may restrict access to Spinanga services, the effects of exclusion, and the process for extending or terminating an exclusion in accordance with Spinanga's Terms and Conditions and applicable law.

Definitions

Self-exclusion means a deliberate, voluntary withdrawal by you from Spinanga gambling activities for a defined period or on a permanent basis, effective across all Spinanga products and services linked to your account.

Exclusion Options and Durations

Available self-exclusion periods are as follows. You select the period in the Self-Exclusion section of your account:

• 24 hours
• 7 days
• 1 month
• 3 months
• 6 months
• 12 months
• Permanent

Initiating Self-Exclusion

To initiate self-exclusion, log in to your Spinanga account and navigate to the Self-Exclusion page within your player profile. Select a duration and confirm. The exclusion becomes effective on the chosen start date and, once enacted, may not be reversed before the expiry of the selected period except as provided in this policy.

Effects During Exclusion

During the self-exclusion period you are prohibited from accessing your Spinanga account for betting, depositing, or withdrawing funds. You will not be able to log in to Spinanga or to open a new Spinanga account for the duration of the exclusion. Spinanga will implement technical controls to enforce the exclusion across all Spinanga products. Any obligations arising prior to the exclusion remain enforceable under the applicable Terms and Conditions, and existing or pending transactions will proceed in accordance with their terms and the applicable betting rules.

Pending Bets and Settlements

If there are bets outstanding at the moment the self-exclusion takes effect, those bets remain valid and will settle according to the official results and the applicable betting rules. Spinanga will not cancel or void bets placed prior to the self-exclusion unless required by law or the terms of the bet.

Extending or Reinstating Self-Exclusion

Temporary self-exclusion may be extended prior to expiry by submitting a request to Spinanga Support via the Self-Exclusion channel or by contacting Support with your account details. Extensions are subject to verification and will apply from the end of the current period. A permanent self-exclusion cannot be reversed, and you may not register for another Spinanga account during the permanent exclusion.

Permanent Self-Exclusion

A permanent self-exclusion prohibits future access to Spinanga services and cannot be reversed. Spinanga will close any existing account(s) linked to the individual, and funds associated with those accounts will be inaccessible. Any attempt to create or access a new Spinanga account during a permanent exclusion will be blocked and may be reported to the relevant regulatory authorities as required by law.

Data, Privacy, and Compliance

Spinanga processes personal data related to self-exclusion in accordance with Spinanga's Privacy Policy and applicable data protection laws. Data collected for enforcement of self-exclusion and for compliance with anti money laundering and responsible gambling obligations may be retained for the period required by law and regulation.

Support and Help

For assistance with initiating, extending, or terminating self-exclusion, contact Spinanga Support through the Help Center or by emailing [email protected]. The Help Center provides guidance on responsible gambling resources and verification requirements.

Governing Law and Disputes

This Self-Exclusion Policy is governed by Spinanga's Terms and Conditions and applicable law. Any disputes arising from self-exclusion shall be resolved in accordance with Spinanga's dispute resolution procedures and, where applicable, by the competent regulatory authority or courts in the jurisdiction where Spinanga operates.